OPERATIONS / HUB

Operations Hub: Ridgeline Coffee Roasters

One page that shows how the business actually runs today: what the team is prioritizing, who owns each procedure, what needs review, and what is being fixed. Everything here has a home elsewhere in the Kit — this page is the map.

Current operating priorities

• Stabilize Friday wholesale staging before the holiday volume

• Close out the card-only checkout trial at the café counter

• Bring the cleaning schedule for the espresso machines up to date

SOP ownership

Procedures due for review

Active issues

• Wholesale orders ship late on Fridays — staging now starts Thursday afternoons (see the Issue & Improvement Log).

• Grinder burrs are past their service interval; replacement scheduled.

Corrective and improvement work

• Pre-stage Friday wholesale orders — verification after three clean Fridays.

• Card-only checkout — tracking queue times for two weeks after launch.

Next operations review

Friday, October 9, 2026, 8:30 AM at the Roastery. Agenda: overdue reviews, Friday staging results, checkout trial.

Where the detail lives

• Procedures and ownership, with review dates — SOP Register (Sheets)

• What is broken or improving, with owners and target dates — Issue & Improvement Log (Docs)

• Deep dives into recurring problems — Root Cause Review (Docs)

• Decisions and follow-ups from each review — Operations Review Notes (Docs)