Practical guidance
How do the four RACI roles differ?
Responsible does the work. Accountable owns the outcome and approves completion. Consulted provides input before work or a decision is finalized. Informed receives an update. A person can hold more than one role, but each task should have one clear Accountable owner.
A useful raci matrix should include
- Tasks phrased as outcomes, decisions, or handoffs
- Exactly one Accountable person for each row
- At least one person Responsible for doing the work
- Consulted and Informed roles used where communication differs